Job Purpose
To supervise the day‑to‑day activities and develop the operational and financial performance of the Support Services provision of the contract in line with budget and contract obligations. Provide leadership and direction for Support Services staff including Reception, Stores and Helpdesk on the HSE Buxton contract.
Responsibilities
* Understand the Support Services element of the contract (Schedule 12, Part 7) and provide guidance to ensure services are delivered to the required KPI standards.
* Produce rotas/schedules in advance, ensuring all shifts on Reception and the Helpdesk are covered to meet contractual requirements.
* Control expenditure and maximise income to achieve or exceed budgeted financial performance.
* Carry out appraisals of direct reports and ensure that their potential is developed.
* Lead, plan, communicate and deliver agreed change initiatives to improve performance.
* Ensure staff are fully trained to carry out their work.
* Control absenteeism, overtime and agency work in accordance with Mitie process.
* Lead the identification and management of health and safety risks, ensuring risk assessments are regularly reviewed and communicated to staff.
* Make decisions within parameters set by manager, using specialist experience.
* Supervise activities of others to meet deadlines and quality standards, considering the impact outside the area of responsibility.
* Ensure new staff are fully inducted and have read, understood and signed risk assessments prior to work.
* Produce month‑end reports to management on clients within agreed timescales.
* Carry out reasonable requests from the management team to support the wider contract.
* Control waste onsite, including hazardous and domestic waste, ensuring compliance with recent guidelines and liaising with contractors.
* Manage soft‑services contractors including waste, plant maintenance and pest control to ensure smooth and effective maintenance.
* Ensure reprographics are completed on time and presented as requested.
Qualifications
* Previous admin or helpdesk experience.
* Valid driving licence.
* Understanding of health and safety legislation.
* Leadership or supervisory experience.
* Ability to prioritise and manage own workload.
* Initiative to contribute to business innovations and improvements.
* Proficiency with Microsoft Office (Excel, Word, PowerPoint).
Employment Details
Hours: 08:30 – 17:00, 37.5 hours per week.
Salary: Dependent on experience.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and require reasonable adjustments, please let us know.
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