Patient Liaison Officer (Bank) – Circle Health Group
Bishops Wood Hospital – Banks shifts – Salary up to £15.00 per hour (depending on level of experience, training and qualification).
Overview
We have an opportunity for a Patient Liaison Officer to join our team in the Marketing department. This is a bank role working on an “as and when required” basis. You will supplement staffing levels during busy periods and provide cover for existing staff during annual leave or absence.
Duties
* Convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
* Ensure a quality service for potential self-pay patients including accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
* Facilitate necessary access times and information required for patients to convert to procedure.
* Appropriately influence patients to choose Circle Health Group for their procedure.
* Provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
* Book appropriate self-pay patients into a suitable clinic appointment.
* Comply with all relevant mandatory training.
Qualifications
* Customer service using telephone, written and face-to-face communications.
* Working within service performance standards.
* Proven influencing/sales skills.
* Proficient in MS Outlook, Excel and Word.
* Excellent command of the English language, both written and verbal.
* Excellent telephone manner and interpersonal skills.
Salary & Benefits
Circle Health Group offers a competitive hourly rate.
Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.
Seniority level
Entry level
Employment type
Part-time
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