Job Description
Lead from the front in a dynamic logistics environment where your expertise drives real results every day.
We’re looking for an experienced Operations Manager to join our dynamic fulfilment team in Lutterworth.
In this fast-paced role, you’ll lead day-to-day warehouse operations across shifts, ensuring we deliver an efficient, safe, and cost-effective service to our clients.
If you thrive in a high-volume logistics environment and know how to lead teams to success, we want to hear from you.
About the Role
As Operations Manager, you’ll report to the General Manager and oversee the planning, staffing, and process execution across shifts in our warehouse. You’ll play a hands-on role in managing people and performance while maintaining high standards in quality, efficiency, and health & safety.
Key Responsibilities
* Operational Planning: Ensure staffing and shift plans support SLA performance across Goods In, Picking, Packing, Returns, and Despatch.
* Leadership: Lead and support Shift Managers, Supervisors, and Team Leaders through coaching, daily briefings, and performance management.
* Cost Control: Manage labour planning and monitor site costs against budgets, seeking continuous improvement.
* Customer Service: Build strong relationships with clients and internal stakeholders to proactively manage delivery expectations.
* Compliance: Ensure warehouse operations meet HSE and security standards, with full induction for all staff and agency workers.
* Change Management: Champion and implement operational improvements and support business change initiatives.
You’ll also act as site lead in the General Manager’s absence, playing a key role in maintaining day-to-day site performance and long-term operational stability.
Shift Details
Working hours are Monday to Friday, 8:30 AM to 5:00 PM.
Benefits
* Annual leave enhanced with long service.
* Access to our prestige benefits and rewards portal.
* Long service rewards: both financial and leave based.
* Health cash plan.
* Life assurance scheme.
* Career development opportunities.
* Access to a well-established Employee Assistance Programme provider.
* And other excellent benefits you'd expect from a market leader.
Requirements
* Minimum 3 years of experience in a fast-paced warehouse or logistics operations management role (e.g. FMCG or e-commerce)
* Proven experience in people management, including performance reviews, staff development, disciplinary procedures, grievance handling, and absence management, with excellent communication and decision-making skills under pressure
* Strong understanding of labour planning, SLA targets, and process optimisation
* Skilled in using WMS systems and MS Excel (pivot tables, graphs, reporting)
* Strong commitment to Health & Safety and compliance
* Experience managing third-party carriers (e.g. DPD, DX, Royal Mail)
* Knowledge of budget forecasting and cost control at the site level
* Flexibility to work across AM/PM shifts and support weekend or off-site operations when needed
Lead the way as our new Operations Manager in Lutterworth. Step into a key role where you’ll drive performance, lead teams, and shape daily warehouse operations - apply today!
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