Job Title: Desktop Support ManagerSalary: £40,000-£48,000 - open to discussions based on experienceLocation: BelfastContract: Permanent, full-timeWork Pattern: Standard operational hours- hybrid working arrangementsWhat's in it for you?Competitive salary packageComprehensive health and well-being benefitsOpportunities for professional developmentFlexible working arrangementsJoin a globally recognised financial technology business at the forefront of digital transformation and enterprise infrastructure. Working within a collaborative engineering team, you'll gain exposure to modern desktop, cloud, and workplace technologies while supporting large-scale global operations in a fast-paced, innovative environment.Key ResponsibilitiesLead and manage day-to-day End User Services operations, ensuring high-quality support across all business functions.Oversee desktop support, end-user applications, mobile technologies, and hardware services in line with SLAs.Ensure incidents, requests, changes, and problems are managed in line with ITIL/ITSM best practices.Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes.Coordinate local technology projects, office support activities, and regional service delivery initiatives.Essential Experience & SkillsProven leadership experience within End User / Desktop Support environments.Strong technical knowledge of Windows environments, Microsoft Office, Active Directory, SCCM/App-V, and end-user hardware.Experience working in large, fast-paced, business-critical organisations.Strong understanding of ITIL-aligned service management processes.Excellent stakeholder management, communication, and customer service skills.Desirable ExperienceExperience within financial services, investment banking, or trading environments.Exposure to front-office or broking user support.Experience with service automation and process improvement initiatives.Involvement in regional or global IT projects and technology rollouts.Why choose VANRATH?Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.For further information on this role, or any other IT job in Northern Ireland, apply via the link or contact me on for a confidential chat.WHJS1_NI