Job title: Admissions Officer
Location: Richmond, London and homebased
Contract: Full-time, permanent contract (37.5 hours per week)
Salary: £34,000 per annum
The Institute for Optimum Nutrition (ION) is one of the UK’s longest-established providers of education in nutritional therapy. We are passionate about delivering a high-quality learning experience that blends education, research and professional practice, and we are proud of our diverse and collaborative community.
This a permanent, full-time position at the heart of our student recruitment function and a great opportunity for an individual to play a key role in supporting student recruitment for courses, engaging in external events and networking opportunities. We are looking for a proactive and detail-oriented individual to deliver an outstanding admissions and applicant experience.
You will manage the full applicant journey from initial enquiry through to enrolment, ensuring a seamless, professional and engaging experience for prospective students. You will play a proactive role in supporting recruitment targets by effectively using data and systems, actively following up with applicants, and driving conversion across academic programmes. You will also use insight to continuously improve conversion rates and optimise the admissions process.
You will come with:
* Experience in an admissions, recruitment, or customer-facing administrative role
* Strong organisational skills with excellent attention to detail
* Strong interpersonal skills
* Confident communicator (written and verbal)
* Experience using databases or CRM systems
* Ability to manage multiple priorities and meet deadlines
* Strong customer service ethos
* A strong desire to support prospective students in their decision making
We offer:
* A supportive and inclusive working environment
* Flexible approach to home working
* Commitment to reasonable workplace adjustments
* Learning and development opportunities
* Employee assistance programme for you and your family
* Generous holiday entitlement
* Contributory pension scheme
If you enjoy engaging with prospective students, driving applications, and delivering a high-quality admissions experience, join us.
This is a hybrid role between the Richmond, London office and home.
For job descriptions and more role details please click here.
If you require this information in an alternative format, please contact us at jobs@ion.ac.uk with the email subject "Alternative format".
We are committed to being an inclusive and accessible employer. If you require reasonable adjustments at any stage of the recruitment process, please email us at jobs@ion.ac.uk with the email subject "Accommodation Needed". Our team will work with you to ensure reasonable accommodations are made to support your needs.
Recruitment timeline:
Applications will close midnight on Tuesday 7th April 2026.
The Institute for Optimum Nutrition (ION) is an independent educational charity, registered company number 2724405, registered charity number 1013084. We are committed to and champion equality and diversity in all aspects of employment. All staff are expected to understand and promote equality and diversity in the course of their work.
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates, as they are currently under-represented across our workforce. Appointments are made on merit.
We are also committed to becoming a Disability Confident employer and welcome applications from disabled people and those with long-term health conditions. We will make reasonable adjustments to support employees and applicants.
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