Overview
Role: Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) at Isleworth Crown Court, TW7 5LG. Permanent roles offering job stability & security.
What you will do
* Escorting defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.
* Monitoring and supervising detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
* Maintaining discretion and confidentiality regarding sensitive information discussed during court proceedings.
* Listening to harrowing testimonies and evidence while maintaining professionalism and supporting detainees as needed.
* Ensuring detainees have access to food and drink and catering to dietary requirements.
* Monitoring the mental and physical health of detainees and reporting any concerns to the appropriate authorities.
* Ensuring the safety and security of the court environment, including responding to incidents or emergencies and conducting searches to prevent contraband.
* Completing necessary paperwork and data entry accurately, including logging detainee movements and incidents.
* Working closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.
What you need to do the job
We welcome applicants with varied backgrounds. The key is commitment to making a difference. Training is provided over 5 1/2 weeks. Ideally you’ll have a valid driver’s license, be reasonably fit, and have good written and verbal communication skills to manage and control situations. This role requires responsibility, vigilance, and the ability to handle challenging situations with professionalism and care. An interest in criminology or psychology can be beneficial.
Requirements and assessment
* Current rights to work in the UK and eligibility for the role.
* Assessment process: Briefing call, competency-based virtual interview, short role-play and written exercise.
* All roles are exempt from the Rehabilitation of Offenders Act 1974; offers subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.
* Safeguarding responsibilities for children and vulnerable adults, with required training and policies to follow.
Benefits and terms
* Base Salary of £26,026 (35 hours per week).
* Annual salary progression opportunities (Year 2 £26,658; Year 3 £27,260; Year 4 £27,882).
* Pension matched up to 6%, life insurance; 20 days annual leave (rising to 25 after 7 years) plus Bank Holidays.
* Health and wellbeing benefits (Employee Assistance Programme, MIND, Simply Health Care and Dental Plans).
* Discounts on Merlin Attractions, mobile phone plans, cinema, leisure, retail, and hospitality.
* Supportive team and inclusive culture focused on diversity and inclusion.
Additional information
Role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules. You may need to meet additional eligibility criteria (e.g., visa remaining, UK residence duration) as part of the vetting process. All offers are subject to background checks and references. Serco is committed to safeguarding and promoting welfare and offers reasonable adjustments at interview and throughout employment. For help with your application contact j&icareersUK@serco.com.
Location: Isleworth Crown Court, TW7 5LG. London-based postings and related updates may appear for other roles within the organisation.
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