Casework Support Administrator
Professional Services
Registry and Student Administration
Salary: £25,448 to £26,942 per annum pro rata There are two posts available 1 permanent and 1 FTC Post Type: Full Time Contract Type: Fixed Term Closing Date: Thursday 22 January 2026 Interview Date: To be confirmed Reference: HR0192446-1
This job is only available to University of Bradford staff. It may be released externally should we not appoint internally.
University of Bradford
At the University of Bradford, our focus is on creating the conditions for social, cultural, and economic impact. We are committed to social inclusion. Our work to expand opportunity and enable students to reach their potential, has led to us topping the Social Mobility Index of English universities for the last four years. Our University Strategy sets out our ambitions for 2025, which we will achieve by using our proud heritage as a springboard and remaining steadfast in our commitment to equality, diversity, and inclusion.
Directorate
We’re looking for two skilled and committed professionals to join our Academic Continuation and Conduct & Complaints Teams, to deliver high-quality student casework services that directly support students across the University.
This is a pivotal role at the heart of our student experience. You’ll support a defined portfolio of student casework including student and applicant complaints and appeals, extenuating circumstances, academic misconduct, student disciplinary, fitness to practise and study and student change of circumstances requests. You’ll provide frontline advice to students and staff and ensure cases are handled with consistency, compassion, and regulatory compliance.
As a confident communicator and detailed-oriented administrator, you’ll bring clarity, consistency, and compassion to sensitive processes. You’ll work closely with colleagues across the University and the Students’ Union to support students through challenging circumstances. You’ll also contribute to institutional learning by monitoring trends and supporting continuous improvement.
We deliver high quality services that enhance success, wellbeing, and progression. We lead on student facing policy and casework, ensuring fairness and clarity. Our Directorate supports continuation rates of 89.1%, amongst the strongest nationally for universities with diverse student populations This impact has contributed to Bradford’s rise in national rankings and reflects our commitment to the University’s values of Excellence, Trust, Innovation, and Inclusion.
What you will be doing:
1. Support and make routine decisions for a defined portfolio of student casework.
2. Providing frontline advice and guidance to students, staff, and other stakeholders.
3. Recording, supporting, and carrying out a range of tasks to deliver established casework processes.
Qualifications/ experience:
4. Experience of working in an administrative role.
5. Experience of minute taking.
6. Level 2 qualification, such as GCSE - grades 3, 2, 1 or grades D, E, F, G or equivalent experience.
In Return we Offer:
7. 25 days holiday and 13 statutory and customary days (taken at Easter and Christmas).
8. Family-friendly policies
9. Great campus facilities including:
10. Unique fitness centre
11. Eye clinic
12. Physiotherapy & sports rehabilitation,
13. Counselling & mental health services
14. On site nursery
15. Food & drink outlets
16. Generous employer contribution pension schemes
17. Generous benefit schemes, including car leasing, cycle to work, holiday purchase, home & technology scheme and shopping discounts
Find more information about the many other .
Additional Information: