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Function Patient services Facility Position Porter Introduction
A 6-month fixed-term vacancy exists for a Porter, based at Life Diagnostic Imaging East Coast, reporting to the Support Services Manager, Sharon Redgard. The successful candidate will become part of a professional team that continuously strives for the highest standards of quality in Life Healthcare. The successful candidate will be responsible for transferring patients between the wards and the X-Ray department as per schedule, as well as performing ad hoc duties when required.
Critical Outputs
1. Fetch and return patients to relevant Wards.
2. Ensure all ward patients scheduled for procedures are correctly identified and collected from and returned to the wards on time.
3. Maintain and check the Whiteboard schedule throughout the day.
4. Fetch stock from the Pharmacy.
5. Deliver reports to wards and Doctor’s suites promptly and ensure they reach the correct destination.
6. Comply with Health and Safety standards.
7. Keep all work areas, passages, wheelchairs, and gurneys clean, neat, and tidy.
8. Perform any other tasks as allocated by the line manager.
Requirements
* Grade 12 or equivalent.
* Experience within a healthcare environment, including people management and customer service experience.
* Availability to rotate to another X-ray facility at short notice.
* Ability to work under pressure.
* Understanding of the private healthcare industry, its challenges, and role players (advantageous).
* Computer proficiency.
* Excellent communication and interpersonal skills.
* Experience in dealing with patients.
* Knowledge of medical terminology (advantageous).
* Ability to receive instructions from management, nursing, and radiography professionals.
* Compassionate and of good temperament.
* Teamwork is essential.
* Ability to work independently when needed.
* Reliable and honest.
* Uphold all LHC policies and standards.
Competencies
* Drive & energy.
* Planning & Organising.
* Customer responsiveness.
* Problem-solving skills.
* Resilience.
* Attention to detail.
* Excellence and service orientation.
* Building relationships.
* Organisational awareness.
* Ethical behaviour.
* Verbal & written communication.
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