Job Description As the Department Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming. Key Responsibilities: Offering customers a high level of service through styling advice, product knowledge and store experience Analysing selling information and working with the store manager to maximise the sales performance of your department Leading a team of sales assistants to achieve excellent standards of service Supporting recruitment and ensuring induction and training of new starters is carried out Assisting the Store Manager in identifying future talents and putting together development plans to support their progression Overseeing store operations Being a brand ambassador and providing the best experience for our customers Stepping into the role of Store Manager in their absence