To provide tenancy sustainment assistance to individuals and families at risk of eviction or homelessness, promoting independence and ensuring long-term housing stability through tailored, strengths-based coaching and access to appropriate services. This role is primarily based aroundAccrington and Burnley, but you’ll also need to travel to properties outside these areas.
Key Responsibilities
· Manage a caseload of tenants (circa 60 – based upon need) to maximise their tenancy sustainment opportunities.
· Deliver person-centred coaching plans and coaching sessions via (at least) monthly property visits.
· Assist tenants with understanding their rights, tenancy obligations, and financial responsibilities.
· Liaise with landlords, housing providers, DWP, and other agencies to resolve tenancy-related issues.
· Advocate on behalf of clients in rent arrears, antisocial behaviour, or benefit disputes.
· Enable access to employment, training, and mental health or substance misuse services.
· Maintain accurate and timely records of assistance and coaching provided, outcomes, and risk assessments.
· Participate in case conferences, safeguarding referrals, and multi-agency panels.
· Contribute to service monitoring, evaluations, and continuous improvement effort.
· Ensure that tenants maintain their commitment responsibilities through their personal UC journal.
· Experience supporting individuals with complex needs in a housing, welfare, or social support setting.
· Knowledge of the UK welfare system, particularly Universal Credit and housing-related benefits.
· Strong communication and interpersonal skills.
· Ability to work independently and manage competing priorities in a dynamic environment.
· Competence with IT systems, record-keeping, and case management tools.
· Understanding of safeguarding policies and confidentiality standards.
· NVQ Level 3 in Health & Social Care, Housing, or equivalent.
· Training in motivational interviewing, coaching, or trauma-informed practice.
· Experience working with statutory services (DWP, local authority housing, Probation, etc).
· Knowledge of tenancy law and housing legislation in the UK.
Other Requirements
· Full UK driving licence and access to a vehicle.
· Enhanced DBS check.
· Flexibility to work occasional evenings/weekends as required.
* 24 hour EAP Scheme
* Company pension
* Referral programme
* Life insurance
* Sick pay
* Lone worker safety device designed to protect individuals working alone
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