Overview
The Recruitment Group is hiring! We’re looking for a Customer Services Coordinator to join our client who are a growing company in the exciting renewable heating sector based in Carterton. This is an office-based role in West Oxfordshire.
What we are looking for
We are seeking a Customer Services Coordinator to join the Technical Support team at our head office in West Oxfordshire. Don’t be put off if you don’t have much (or any) experience with heat pumps – you’ll be provided with all the training you need. If you enjoy speaking with customers, diagnosing problems and have an interest in new and innovative technologies, we would love to receive your application.
Duties
As a member of the Technical Support team, you are responsible for providing a number of services to our clients. This includes answering inbound calls from customers, organizing call backs with our technical support engineers and booking in engineer visits. You will work largely as part of a technical team that includes a group of excellent engineers and an office-based technical support team.
About you
* Have experience with call handling and are not afraid to have a conversation with our customers. Many customers have been with us for years, and we like to ensure they receive a personal touch.
* Are able to manage your time and be self-motivated. Our customers are busy and expect great customer service.
* Enjoy solving challenging technical problems by deploying logical problem-solving methods.
* Are happy being in the office. This is an office-based role.
* Are comfortable and confident working with a computer.
* Take satisfaction from finishing the job and doing it accurately and completely.
* Are dynamic, able to manage your time and be self-motivated.
Working hours
Office hours are 8:30am – 5:00pm. The role is largely computer-based, so you’ll need to be comfortable and confident working with a computer.
Salary
£24,000 – £25,000 per year.
How to apply
For more information and to apply, contact Roxie at our Oxford branch on 01865 264055 or click Apply Now to submit your application.
Data and privacy
We store and process your data in accordance with our GDPR Data Protection Statement. For details, please visit our website.
#J-18808-Ljbffr