Overview
Job Title: IT Field Engineer
Salary: Up to £35,000 per annum not pro rata (dependent on experience and qualifications)
Location: Home based - Travel to schools and office locations in the UK when required
Contract: Permanent
Hours: 37.5 hours per week, Monday - Friday 08:30am - 16:30pm
Base pay range and additional information provided by Outcomes First Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We’re reimagining work/life balance – and you could be part of it. At OFG, we’re proud to be part of the 4-Day Working Week trial, which may mean working 80% of usual hours while earning 100% of pay. If the trial proves successful, we’ll roll out the 4DWW across the Group.
Note: 4DWW is subject to successful completion of probation and is not a contractual benefit. We reserve the right to close the vacancy early if we receive a high volume of suitable applications.
Job Purpose
Provide 2nd/3rd line IT support across multiple sites in the South West, resolving incidents, service requests, and problems. Act as an escalation point for 1st/2nd line engineers, support infrastructure and applications, and assist with new technology rollouts.
What you'll do
* Troubleshoot and resolve incidents, escalating where necessary.
* Act as first point of escalation for 1st/2nd line engineers and manage site relationships.
* Collaborate with IT Service Desk, Infrastructure, and Applications teams to improve services.
* Conduct root cause analysis and support remediation/prevention plans.
* Manage cyber and infrastructure P1 incidents.
* Configure/manage user accounts and permissions (AD, M365, Azure, Google Workspace).
* Support servers, networking (Cisco Meraki, Smoothwall, LAN/WAN), telephony, printers, and mobile devices (Jamf/InTune).
* Provide remote and on-site support across multiple locations.
* Contribute to knowledge base and service improvement.
* Ensure compliance with company policies, data protection, safeguarding, H&S, and equal opportunities.
What we're looking for
* 3–5 years’ experience in 2nd/3rd line support or MSP environment.
* Strong knowledge of Windows server environments, desktop/server platforms, AD/M365/Azure/Google Workspace.
* Experience with cloud solutions, network technologies, security, and device management (Jamf/Intune).
* Troubleshooting hardware/software, scripting, and ITIL practices.
* Preferred: virtualization, VOIP/telephony, network management tools.
* Strong diagnostic, organisational, and customer service skills.
* Experience with service desk products and knowledge sharing.
* Ability to work independently and collaboratively, manage workload, and communicate effectively.
* Willingness to travel across UK sites and maintain professional qualifications.
About the Group
Outcomes First Group is the largest independent provider of high quality special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for.
We are proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. Our divisional brands include Acorn Education, Options Autism, Blenheim Schools and Momenta Connect.
Our Vision and Mission
Our Vision: Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.
Our Mission: We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. We never assume. We work together. To make the remarkable happen. We are accountable to each other and for one another.
Health and Wellbeing and Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
* Life Assurance
* Pension scheme with options to increase your contributions
* “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
* Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
* A wide range of health, wellbeing, and insurance benefits
* 100’s of discount options valid in the UK and abroad
* Cycle to Work Schemes
* Electric Car Purchase Scheme
* Critical illness cover
Safeguarding and Equal Opportunities
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks. All applicants will be subject to social media checks and a fully enhanced DBS. We are an Equal Opportunities Employer.
Please note: 4DWW is subject to successful completion of your probation period and is not a contractual benefit. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. All stages of the compliance process are subject to safeguarding checks and compliance with statutory requirements, which may affect timescales.
Additional information
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Industries: Higher Education
Note
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.
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