Responsibilities
Successful candidates will be responsible for:
* Producing a high volume of SMS/MMS/RCS communications for various clients;
* Assisting in the development and implementation of online fundraising and communications strategies, including the design and management of text message communications calendars;
* Delivering top-tier customer service to product sales clients, ensuring their needs are met with precision and care;
* Facilitating the onboarding process for new clients as it relates to product buys or strategic services;
* Working with writers, designers, and technical experts to generate top-notch, engaging content;
* Assessing and identifying opportunities by working closely with client teams to assess buy needs, identify new opportunities for growth, and pinpoint potential for product renewals or recurring buys;
* Working with client teams, including technology and creative, to assist in managing resources and project timelines;
* Ability to communicate with and provide top-quality customer service to clients, including regular reporting, results analysis, content recommendations, and invoicing.
Qualifications
* Ability to juggle multiple projects in a deadline-driven environment;
* Strong attention to detail and analytical skills;
* Strong writing and communication skills;
* Experience contributing to project plans to achieve fundraising and communications goals;
* Passion, energy, and excitement for progressive and philanthropic causes and all things digital;
* Ability to collaborate on a team both internally and externally;
* Background in digital communications, organizing, fundraising, and/or marketing.
Nice-to-have qualifications
* Up to 2 years experience contributing to text messaging programs at scale, preferably for political campaigns or nonprofits;
* Experience with texting platforms such as Scale to Win, Switchboard, Tatango, or Mobile Commons.
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