Job Description
Facilities Helpdesk Planner and Scheduler - Maidstone - £30k - Permanent, Full-time
My client, a leading Facilities and Maintenance Provider, is currently recruiting for an experienced Facilities Helpdesk Administrator to join their team based at their Head Office.
This is a full-time, office-based position working Monday to Friday, 8:00 AM to 5:00 PM.
Responsibilities
1. Perform general administration duties.
2. Plan, release, and allocate PPM jobs for engineers.
3. Monitor and progress PPM jobs.
4. Check the content of engineer worksheets.
5. Cross-reference engineer worksheets for job numbers, signatures, and dates.
6. Rename worksheets following a standard format and naming convention.
7. Ensure PPM KPIs are maintained at 100%.
8. Manage zero-cost jobs and raise purchase orders.
9. Arrange, monitor, and progress subcontractor PPMs.
10. Chase engineers and subcontractors for completion paperwork and file as directed.
11. Issue the All Released PPM spreadsheet to the client within four days of period end.
12. Raise remedial jobs when required.
13. Undertake reactive help desk training to become competent and cover when necessary.
14. Follow protocol at all times.
15. Cover all contracts as required during staff absences.
Note: The code TPBN1_UKTJ appears to be an internal reference.
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