Operations Manager- External Landscaping Projects Reports to: Chief Operating Officer (COO) Location: Penn, Buckinghamshire (with travel to sites) Type: Full-time Level: Senior Management Salary: £40-£55k depending on experience About CGLA CGLA is a high-end landscape design firm delivering exceptional, bespoke outdoor spaces. Our work spans luxury domestic projects, blending design excellence, horticultural expertise, and operational rigour. We are seeking an experienced Operations Manager to join our senior team and support our ambitious growth. Role Overview This senior role leads the delivery of external landscaping projects executed by third-party contractors, ensuring work meets CGLA’s high standards for quality, service, and profitability. You’ll manage contractor relationships, site operations, client liaison, and budgets, while contributing to broader commercial and operational strategy alongside the COO and leadership team. As primary client contact during construction, you'll identify opportunities to add value, enhance briefs, and build long-term client relationships. The role suits a proactive, commercially minded professional who balances operational detail with strategic thinking. Key Responsibilities Project Delivery & Contractor Management Manage project schedules, materials, and subcontractor coordination. Source and secure competitive contractor quotes. Oversee on-site contractor activity, ensuring standards and timelines are met. Manage RFIs and resolve site issues promptly. Act as main client contact during construction. Client Liaison & Business Development Build strong client relationships throughout delivery. Identify upselling opportunities in collaboration with design and operations teams. Commercial Oversight & Financial Management Support budget preparation, cashflows, procurement, and cost reporting. Ensure on-time, on-budget project completion. Oversee post-completion processes including snagging and defect management. Contractor Network & Performance Build and maintain a trusted contractor network. Monitor performance, availability, and costs. Operational Contribution Shape operational improvements across staffing, resources, and procurement. Support recruitment and development of operational staff. Help leverage in-house design capability to maximise deal flow. What We’re Looking For Proven experience in landscaping operations or construction management, ideally within high-end domestic projects. Strong commercial and budget management skills. Excellent communication and client-facing abilities. Highly organised, calm under pressure, and solution-oriented. Passion for delivering high-quality landscapes and working collaboratively. Why Join CGLA? Join a senior team driving the growth of a design-led landscape business. Collaborate with leading designers and landscapers. Enjoy variety, autonomy, and visible career progression. Deliver beautiful, innovative, lasting projects. Next Steps If you’re excited by this opportunity, please submit your CV and a short covering note