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Junior it support analyst

Colchester (Essex)
WMDO - World Medical Device Organization
It support analyst
Posted: 13 July
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Junior IT Support Analyst - Service Desk / Helpdesk

A highly respected international professional services firm is seeking a Junior IT Support Analyst to join their dynamic IT Service Desk team. This is an excellent opportunity for a motivated individual either looking to launch their career in IT or for someone with early experience who wants to grow within a global, fast-paced environment.

Role Overview

As a Junior IT Support Analyst, you will be the first point of contact for IT support, delivering high-quality 1st line technical assistance to users across the business. You'll be exposed to a broad range of technologies, providing support for desktops, laptops, tablets, printers, switches, and more.

This is a fantastic opportunity to gain hands-on experience and build a strong foundation in IT within a supportive and professional environment.

Key Responsibilities


* Provide 1st line support for all IT-related queries via phone, email, and in person
* Troubleshoot and resolve hardware and software issues across a range of devices
* Escalate complex issues to appropriate teams when necessary
* Maintain clear communication with users to ensure a positive support experience
* Document incidents and resolutions accurately in the ticketing system

What We're Looking For

You don't need to know everything-we're looking for someone enthusiastic, curious, and eager to learn. Ideal candidates may bring some of the following:

* Previous customer service experience (not necessarily in IT)
* Any commercial experience on a Service Desk or in Desktop Support is a bonus
* Familiarity with Windows 10 and Office 365 is desirable
* Strong verbal and written communication skills
* A proactive attitude and willingness to take ownership of issues

Why Join Us?

This role offers the chance to join leading Global business. You'll benefit from training, mentorship, and a career development path within an inclusive and collaborative team. If you're passionate about IT and looking to grow your career, we want to hear from you.

Junior IT Support Analyst - Service Desk / Helpdesk

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Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Contract


Job function

* Job function

Information Technology
* Industries

IT System Training and Support

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