Customer Service & Parts Administrator – 12 months fixed term contract, Biggleswade, Maritime Crane division.
The role supports Liebherr‑Great Britain Ltd by ensuring the effective procurement and sales of machine parts, helping to maximize commercial recovery from service engineers’ times and minimise work‑in‑progress stock levels. It also involves maintaining and developing administrative procedures within the Company’s key result areas: Business Performance, Customer Focus, People and Teamwork, Leadership.
Responsibilities
* Promote and prepare parts quotations and sales orders.
* Ensure urgent parts and after‑sales issues are dealt with and progressed.
* Progress and chase supplier orders and back orders.
* Participate in taking calls from customers, liaising with service engineers, MCC sales and after‑sales teams, and other company personnel as appropriate. Enter new parts details into the system to provide information and pricing for effective ordering.
* Operate Liebherr systems to identify spare parts.
* Collate information sufficient to support internal or external invoices.
* Produce internal and external invoices using all relevant supplied information.
* Recover necessary information from different sources when required.
* File and organise documentation in a manner that facilitates easy retrieval and aligns with company systems.
* Attend meetings and exhibitions off‑site and overseas, including overnight stays.
* Undertake training as required by the company, both at the workplace and off‑site, including overseas.
* Perform and communicate in a manner that enhances the strength of the After‑Sales team and Liebherr‑Great Britain Ltd.
* Raise warranty orders, sales orders, work orders, purchase requests and invoices internally and to customers.
* Prepare travel and training plans for MCC sales and after‑sales staff.
* Undertake some or all duties of other personnel in the absence of those employees, as required.
* Arrange and be flexible with other team members to ensure full desk coverage for the required working day, including adjusting start and finish times as needed.
* Identify and implement improvements to the after‑sales administration process.
* Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies. Prepare risk assessments and method statements and implement safe systems of work where necessary.
Profile
* Ideally have experience in construction plant or transport industry, especially in a parts, warranty or service environment.
* Be an effective communicator verbally and by email at all levels.
* Have a strong customer‑service ethic with a positive and pro‑active approach.
* Be a team player, willing and able to work closely with others, including company or customer personnel, and promote good relationships and collaboration.
What We Are Offering
* Opportunity to work with an industry‑leading manufacturer.
* Secure and progressive work environment.
* Competitive salary and benefits.
* Training and personal development.
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