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Customer Support Administrator Tasks
* Accurate entry of customer orders onto the company’s computer system.
* Production of all associated order documentation.
* Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
* Identifying and assessing customers’ needs to achieve satisfaction through regular communication by telephone and e-mail.
* Screening of sales enquiries.
* Become familiar with the product lines and their applications and make recommendations as appropriate.
* Effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
* Update customer information in the prevailing customer CRM systems.
* Claims and returns processing.
* Booking shipments with freight providers.
* Order management to ensure delivery in full and on time (DIFOT).
* Follow‑up on required product licences and ensure relevant documentation is completed.
* Any other duties related to the successful performance of the role.
Skills & Experience
* Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
* Strong verbal and written abilities, as well as excellent listening and feedback skills.
* Attention to detail.
* Working experience of SAP.
* In‑depth understanding of the Order to Cash process within a manufacturing environment.
* Working experience of Microsoft Excel and reporting.
Working Hours
Monday to Thursday 08:00 - 16:30, Friday 08:00 - 13:00
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