Hybrid (2 days office | 3 days home)
£28,000 + Bonus + Company Car Lease Options
A well-established, high-quality housebuilder is looking to appoint a Customer Service Administrator to join their busy and supportive team.
This is a great opportunity to join a brand known for delivering high standards across their developments, where customer experience is a key priority.
The Role
You will act as the first point of contact for customers, managing queries and co-ordinating remedial works to ensure issues are resolved efficiently and to a high standard. Working closely with contractors, suppliers and internal teams, you’ll play a key role in maintaining customer satisfaction across live developments.
Key Responsibilities
* Act as first point of contact for customer enquiries and issues
* Co-ordinate remedial works with contractors and suppliers
* Ensure issues are resolved within agreed timescales
* Manage and respond to customer communications (phone and email)
* Organise contractor schedules and assist with weekly diaries
* Raise invoices and manage cost-related administration
* Escalate issues where required and support the wider team
About You
* Previous experience in a customer service or admin role
* Strong organisational skills with the ability to prioritise workload
* Excellent communication skills
* Confident working in a fast-paced environment
* Housebuilding or construction experience is desirable
Working Pattern
* Monday to Thursday: 8:45am – 5:30pm
* Friday: 8:45am – 3:00pm
* Hybrid working: Tuesday & Wednesday in the office, Monday/Thursday/Friday from home
What’s on Offer
* Salary of £28,000
* Bonus scheme
* Company car lease options
* Hybrid working model
* Opportunity to join a well-respected housebuilder with a strong reputation