Who are we? HTG‑UK (Health Transportation Group UK) is one of the UK’s largest Non‑Emergency Patient Transport (NEPTS) providers, carrying out over 550,000 journeys on behalf of the NHS every year. We have a total of 12 operational bases across the UK, over 800 employees and are leading the way in delivering safe, caring, high‑quality patient transport.
What can you expect?
We are recruiting for a proactive and tenacious Assistant Station Manager (ASM) who thrives in a fast‑paced environment. The ASM will report into the Station Manager and provide on‑the‑ground support to enable the Bury St Edmunds Base to be successful in meeting KPI’s, delivering an excellent service for our patients, and providing the right support for our hard‑working crews.
No two days will be the same. You might be processing timesheets one day and headed out to assist with the return of a broken‑down vehicle the next day. You could be running CQC audits for the base in the morning and assisting with a complex lift in the afternoon. The role is moveable depending on the pressures of the contract, and you will be agile in reacting to those pressures.
If you have experience of working in this type of environment, and you enjoy a challenge, this could be the right role for you. You would be joining us on a permanent full‑time basis working 37.5 hours per week.
Main responsibilities
* Support Station Manager with ensuring the safe and efficient delivery of services ensuring a focus on service improvement.
* Provide managerial cover while Station Manager is absent from work or on leave.
* Provide support with ongoing performance management of staff, including:
* Empowering staff to comply with all relevant procedures and providing additional guidance where necessary.
* Motivating staff to carry out vehicle checks, and vehicle cleans.
* Ensure that staff are keeping up to date with all requirements on FSGB (Fleet management app).
* Assist with investigations into allegations of misconduct.
* Assist with absence management.
* Supporting with probation reviews.Ensure that communication is shared amongst crews where needed.
* Ensure the building is clean, tidy, organised, compliant, and fully stocked.
* Utilise vehicle management tools to book in MOT’s and services for Company Fleet.
* Any other request as reasonably assigned by the Station Manager.
What can we offer you?
* Competitive salary
* Contractual Sick Pay – after 12 months service
* Employee Assistance Programme – delivered by the UK’s #1 EAP service – Health Assured
* Increased Holiday Allowance – after years of service
* Refer a Friend Scheme – Earn up to £500 for each friend you bring on board
* Pension Scheme
* Opportunities to Grow and Develop
* Engaging Workplace Culture – with regular company updates and employee of the month
Person specification
* Previous team leader/supervisory experience would be advantageous.
* Ability to work in a fast‑paced environment.
* The ability to plan, prioritise and organise effectively.
* Ability to work flexibly to meet deadlines and respond to unplanned situations.
* Previous experience working with a variety of management apps, and office 365 (Word, Excel etc).
* Excellent communicator.
* Organised with excellent administrative skills and attention to detail.
* Maintain up‑to‑date knowledge of company policies and procedures.
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or prospective employee is discriminated against, whether directly or indirectly on the grounds of gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, creed, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:
* Attending mandatory training on Safeguarding children and adults
* Making sure they are familiar with their and the organisation’s requirements under relevant legislation
* Adhering to all relevant national and local policies, procedures, and professional codes
* Reporting any concerns to the appropriate authority
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