Job Description
Frontline Support Analyst
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Location: Wakefield, West Yorkshire
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Working Hours: Monday - Friday core hours
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Salary: Competitive + Benefits
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About Us
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Join 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding 3 billion and approximately 13,000 employees across 16 sites. We have a strong presence in poultry, chilled, and bakery food categories. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks & Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose.
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About the Role
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We are looking for a motivated individual to join our team as a Frontline Support Analyst. This role is perfect for someone who has experience within 1st line IT support looking for additional 2nd line responsibilities or keen to learn and grow in the industry.
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Key Responsibilities
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* Managing a ticketing system
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* Providing 1st and 2nd line IT support
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* Issue identification and diagnosis
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* Problem Resolution
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* Information Gathering
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About You
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If you have previous e...