Join to apply for the Centre Manager role at IN'n'OUT Autocentres
1 month ago Be among the first 25 applicants
Join to apply for the Centre Manager role at IN'n'OUT Autocentres
Job Description
Job Description
Location: In N Out Autocentres, 152 Basingstoke Trade Park, Worting Road
In'N'Out Autocentres are experts in vehicle servicing, MOT's & repairs with 30 Autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. As a Which? Trusted trader we are proud to be 100% committed to customer service and satisfaction.
Do you have previous management experience and a passion for customer relations?
Can you adapt yourself to deal with changing priorities and varied workstreams?
If so, this could be the role for you...
Our Centre Managers are responsible for the overall management and leadership of their centre and team and are ultimately accountable for performance in all operational areas including people, service operations, profit, sales and administrative duties.
This is a hands-on role so you will spend time in the service bays with the team, training, motivating and assisting when necessary to ensure a seamless and timely operation is maintained. Ideally you should also be experienced and qualified to carry out MOT testing, fast fit repairs or servicing as and when required, according to the demands of the business operation.
About The Role
Centre Manager responsibilities will include:
* Being proactive in achieving and/or exceeding sales targets and operating budgets
* Driving the quality and consistency of customer service
* Ensuring transaction and customer satisfaction targets are achieved
* Efficiently managing any customer complaints
* Effectively managing the team and resources to build a strong reputation for our brand within the local area
* Managing all stock and ordering requirements
* Being involved with the development of the Centre, including PR and marketing to raise business profile
A minimum of 2 years’ experience within the automotive industry is preferred along with a previous track record of managing customer relations and being responsible for a small team.
Benefits
* Company pension
* Cycle to work scheme
* Employee discount
* Life insurance
* On-site parking
* Referral programme
Supplemental Pay Types
* Bonus scheme
* Performance bonus
* Quarterly bonus
Skills Needed
About The Company
Servicing Made Simple
We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.
100% Commitment to Customer Service
The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.
Manufacturer approved parts
We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.
Trained and Qualified Technicians
All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.
Company Culture
We are a Which? Trusted Trader And proud of it.
We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?
Wi-Fi, Coffee, Comfortable Sofas
Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.
75% Repeat Customers
IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.
We will never carry out any additional work unless authorised.
Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.
Required Criteria
* Full Driving Licence
* Three Years Management Experience
Desired Criteria
* Automotive service: 2 years (preferred)
Closing DateThursday 31st July, 2025
Contract Typefulltime
SalaryFrom £32,000.00 Yearly to £35,000.00 Yearly
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at IN'n'OUT Autocentres by 2x
Get notified about new Center Manager jobs in Basingstoke, England, United Kingdom.
Basingstoke, England, United Kingdom £31,000.00-£33,000.00 1 day ago
Basingstoke, England, United Kingdom 7 hours ago
Little London, England, United Kingdom 1 week ago
Little London, England, United Kingdom 1 week ago
Little London, England, United Kingdom 1 day ago
Woking, England, United Kingdom 1 day ago
Little London, England, United Kingdom 1 week ago
Reading, England, United Kingdom 1 week ago
Winchester, England, United Kingdom 1 week ago
Godalming, England, United Kingdom 1 month ago
Winchester, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 1 month ago
Farnborough, England, United Kingdom 15 hours ago
Chandler's Ford, England, United Kingdom 1 month ago
Operations Manager (Values Stream Manager)
Reading, England, United Kingdom 1 year ago
Little London, England, United Kingdom 5 days ago
Camberley, England, United Kingdom 3 days ago
Hampshire, England, United Kingdom 3 days ago
Reading, England, United Kingdom 1 week ago
Reading, England, United Kingdom 15 hours ago
Reading, England, United Kingdom 1 week ago
Newbury, England, United Kingdom 1 day ago
Hampstead Norreys, England, United Kingdom 3 days ago
Little London, England, United Kingdom 2 weeks ago
Yateley, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr