Job Summary
In this crucial role, you’ll assist our Donor Records Manager by overseeing the quality, accuracy and timeliness of NHSBT administration workloads. You’ll help ensure the highest quality of clerical work and record updates, in turn helping us deliver better outcomes for patients throughout the UK.
As Deputy Donor Records Manager, you’ll make sure our Donor Records team carry out all their work in line with our standard operating procedures. Their duties include dealing with clinical correspondence, inputting data into our national database and amending records on the British Bone Marrow Register.
As you support the team, you’ll deal with queries and complaints from donors, report issues to our Quality Department and manage your department in the Donor Manager’s absence.
Main duties of the job
In this role you will assist the Donor Records Manager by supervising the Donor Records team. This will involve:
1. Overseeing the quality and accuracy of their workloads for completion within our agreed timescales.
2. Supervising the team including overseeing annual leave, sick absence, mandatory training and personal development.
3. Monitoring, maintaining and promoting Quality Standards in accordance with NHSBT policy and liaise with Quality Assurance department to ensure that all audits, both internal and external will be passed, with reference to Good Manufacturing Practice.
4. Liaising with Laboratories and Clinical Support Team at all levels to ensure the safe release of blood products.
5. Acting as Key Pulse Trainer for the department.
6. Providing support to our internal customers.
7. Deputising for the Donor Records Manager as required.
You will be required to participate in a public holiday/Bank Holiday cover rota.
The role may also involve occasional travel to other NHSBT and external sites.
About You
Experience and Knowledge
8. Experience of working with Information Technology using Microsoft Office packages (Word, Excel and Outlook) and database systems.
9. Experience of working in a busy office environment and using office equipment.
10. Knowledge and understanding of Information Governance.
11. Experience of monitoring, developing and amending working procedures.
Qualifications and Training
12. Demonstrates commitment to own Continued Professional Development (CPD).