This Knowledge Transfer Partnership (KTP) project will transform Eye-Docs' patient care and referral management by implementing a fully digital, integrated system. This transformation will position Eye-Docs as the preferred clinic for opticians and patients, driving growth and enhancing quality of care.
Eye-Docs is a private ophthalmic clinic founded in 2002 to provide comprehensive diagnosis and treatment for all eye conditions. The clinic offers a consultant-only service, ensuring expert-led care for every patient. Eye-Docs specialises in a wide range of treatments, with the highest volume in cataract surgery, followed by age-related macular degeneration, oculoplastics, vitreoretinal procedures and other specialist interventions.
Eye-Docs aims to drive its growth by increasing referrals from opticians, enhancing patient care, and improving operational efficiency through digital transformation. The KTP will focus on:
1. Digital Integration: integrate Midlands Connect Portal (MCP) with Salesforce to create a seamless, two-way communication platform for opticians to refer and co-manage patients.
2. Optician Engagement: enhance optician digital proficiency to accelerate the use of MCP for digital patient co-management.
3. Data Analytics: establish a structured framework for data collection and analysis to enable data-driven decision-making.
4. Operational Efficiency: replace manual workflows with automated processes to streamline patient management and referrals.
This KTP is a great opportunity for someone who wishes to plan and deliver business change. You will work with senior University academics on a commercial project which puts theory and modelling into practice., + Collaborate with internal and external stakeholders, particularly opticians, to interpret user and data requirements in a complex clinical environment using an iterative and data-informed approach.
+ Collect and analyse data effectively and accurately, and identify key data points for reporting and visualisation.
+ Identify and establish best practices in the patient pathway and referral network through utilisation of descriptive analytics.
+ Use predictive analytics and machine learning to drive decision-making, leveraging insights across Eye-Docs functions (e.g. marketing, clinical team) to inform operational and strategic change.
+ Move Eye-Docs and optician practices from low to advanced digital maturity.
+ Ensure effective demand management while balancing organisational capacity for a scalable approach.
+ Balance time and resources effectively to implement a complex and iterative project, requiring an agile approach to implementation.
+ Encourage ongoing innovation by embedding new skills across the company, ensuring a legacy capability within Eye-Docs.
Candidate Profile: Bachelors' degree in either Information Systems/Management, Data/Business Analytics, Digital Transformation, or Computer Science and/or a minimum of two years of industry experience of digital transformation in a healthcare setting. A masters' or a PhD in these disciplines with the same experience is desirable., + Experience of leading or as a part of a team delivering IT project to internal or external clients
+ Experience or knowledge of building, maintaining and optimising web applications using PHP and MySQL, including API development, database design, queries and performance optimisation.
+ Experience of interpreting business requirements and transforming data into actionable insights.
+ Experience or understanding of predictive analytics models in business environment, including forecasting trends based on CRM data.
+ Communication and interpersonal skills when working with internal teams, key clients and other stakeholders.
+ Highly motivated and a keen interest in digital transformation in healthcare.
Experience in the following would be desirable:
+ Experience of delivering IT project in healthcare.
+ Ability to manage strategic change in a complex and dynamic business environment., + Strong interpersonal skills.
+ Strong communication and presentation skills. The ability to work within a cross-disciplinary project team.
+ Leadership and maturity of communication and organisation skills to deliver the KTP project and ensure it achieves agreed milestones and objectives.
+ Ability to work independently and use initiative.
+ Strong desire to pursue innovative approaches and pathways.
+ Ability to work closely with all stakeholders and establish an effective knowledge transfer process in the company.
+ Up to £4,667 for personal and professional development for the duration of the project
+ Travel budget allocation to visit clients and attend relevant events
+ Annual leave (25 days p/a)
+ Professional support and mentorship
+ Mental Health and wellbeing support: https://www.aston.ac.uk/staff-public/hr/Benefits-and-Rewards/health-wellbeing
Career prospects:
60% of our KTP associates are being offered employment by the companies at the end of the KTP.
KTP's are a proven springboard for Associates who wish to develop careers in consultancy, change management, operations or as University academics.
This is a Knowledge Transfer Partnership (KTP) funded by Eye-Docs and Innovate UK.
Knowledge Transfer Partnerships (KTPs) are collaborative, three-way partnerships creating positive impact and driving innovation by linking various businesses with the UK's world class knowledge bases to deliver innovation projects led by skilled graduates.
It is essential you understand how KTP works and the vital role you will play if you secure this position. To learn more please visit: www.aston.ac.uk/ktp
Aston University: You will work in a project team with Dr Yang Zhao, Dr Paul Devadoss and Dr Shubhadeep Mukherjee from Aston University and the Senior Management Team at Eye-Docs with further support of the IUK's Knowledge Transfer Adviser.
Location: You will be based predominantly at Eye-Docs offices in Solihull and will also have access to facilities at Aston University in central Birmingham. Some travel to key clients may also be required.
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