Inspire and Lead in Telecoms Excellence - Join our mission to achieve departmental objectives aligned with our corporate strategy and vision. As a Senior Field Engineer, you will drive continuous performance improvement and support top-tier engineering infrastructure and technical services for our customers and end clients through highly skilled and competent teams. Key Responsibilities: Field Deployment & Maintenance: Lead field deployment and first-line maintenance support for a diverse customer base, ensuring timely responses and adherence to SLAs. Technical Leadership: Provide advanced technical support, fault finding, and hardware replacement, while upholding Indigo’s Safety, Health, Environmental, and Quality (SHEQ) standards. Installation & Commissioning: Execute installation and commissioning duties in both project and maintenance environments, including metalwork, fibre, and cable management. Team Supervision: Supervise internal and external team members, ensuring high-quality installation standards and risk management. Customer Interaction : Maintain excellent working relationships with customers, providing regular updates and feedback to line managers and project managers. Documentation & Reporting : Complete and submit all necessary paperwork and documentation within SLA, and produce high-quality project documentation. Training & Development: Provide hands-on training and coaching through lab workshops, and develop fault diagnosis skills using advanced testing procedures. Health & Safety Compliance: Perform and manage HSE and SVSA inspections, ensuring compliance with health and safety standards. Technical Responsibilities: Fault Finding: Lead in resolving complex technical problems, utilizing OTDR and Ethernet/OSA testing procedures. Network Commissioning: Skilled in network commissioning, test and fault finding, and providing leadership and mentoring to junior staff. Installation Expertise: Experienced in installing and commissioning equipment from Nokia, Juniper, Huawei, Tellabs, Infinera, and Ciena, with in-depth knowledge of networking and optical transmission systems. Cable Management: Perform fibre and cable pulling, dressing, labelling, and securing, as well as copper cable termination including Cat "x" and E1 terminations. Electrical Connectivity: Handle electrical connectivity of 240v AC plug & play and -48v DC to distribution panels (no power up until certification). Quality Audits : Provide field installation quality audit services, planning and monitoring rectification works and improvement plans. Risk Management: Control and manage Risk Assessment Method Statement documentation. About You Telecoms Infrastructure Expertise: Qualified and experienced in building telecoms infrastructure services from plans to quality requirements. Technical Proficiency : Demonstrable “hands on” experience including I&C activity, test equipment, network build, and power. Customer Interface Skills: Proven ability to interface with customers and manage own workload under pressure. Flexibility & Adaptability: Demonstrate flexibility to meet business needs and positively influence others. PC Literacy: Proficient in Microsoft Office 365 suite. Driving Licence: Full UK Driving Licence required. About Us At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90 countries, we specialize in cutting-edge technologies like FTTH, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 37 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us. At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool comprising 22 nationalities. We celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.