Job summary
A Maternity & Neonatal Voices Partnership (MNVP) is an independent team made up of women, birthing persons and their families; Providers; the Integrated Care Board (ICB); who commission health services, the Local Authority (LA), who commission public health and social care, and our Voluntary Services.
The Nottingham and Nottinghamshire MNVP includes the areas of Nottingham City and Nottinghamshire County, incorporating two Hospital providers: Nottingham University Hospitals (NUH) NHS Trust and Sherwood Forest Hospitals (SFH) NHS Foundation Trust.
The MNVP works in collaboration with system partners within the local Maternity & Neonatal System (LMNS) to support service improvements.
Our MNVP also includes a great team of passionate MNVP volunteers who represent and reach out to local women, birthing persons and their families to gather feedback on their experiences. Some volunteers also collaborate with the Providers to support service improvements based on the voice of our service users.
Hearing the voices of women and families is a requirement of NHS England's Three Year Delivery Plan for Maternity & Neonatal Services (March 2023).
We are recruiting to the position of an MNVP Business & Project Support Manager to support us in delivering these requirements. It is hoped that this new role will be an enabler for our MNVP to effectively listen, gather feedback from service users and to feel confident to get involved with service improvement activities.
Main duties of the job
The MNVP Business & Project Support Manager will work collaboratively with the MVP and NVP Leads to:
1. Produce day to day administration, meeting and business support to the MNVP programme
2. Support the delivery of MNVP workplan priorities, insight visits, training and engagement activities, including event booking
3. Work in collaboration with the ICB, LMNS, Maternity & Neonatal Providers, Service users and other stakeholders in the partnership
4. Analyse data and develop professional reports and other methods for sharing feedback on the impact MNVP is having locally to support transformation and service improvement activity
5. Responsible for day to day supervision and work allocation to other members of the MNVP Team.
About us
This advertised post will sit within the Local Maternity & Neonatal System Programme Management Office (LMNS PMO), a team within the ICB who has oversight and supports transformation of local maternity and neonatal care and who also host the MNVP.
Our vision is for maternity services across Nottingham & Nottinghamshire to become safer, more personalised, kinder, professional and more family friendly; where every woman or birthing person has access to information to make decisions about their care; and where they and the baby can access support that is centered around their individual needs and circumstances.
The postholder will be expected to work within the ICB values:
1) Open and Honest
2) Compassionate and Respectful
3) Innovative and
4) Work collaboratively.
Job description
Job responsibilities
Qualifications & Training: Educated to a degree level or hold equivalent experience in a relevant field (Administration, Health & Social Care or Project Management)
Knowledge & Experience:
6. Experience of working in an NHS or Public Sector environment
7. Experienced in a line management or supervision role
8. Experience of working in partnership with health, social care and third sector organisations
9. Experience of change management processes for quality improvement or service transformation
10. Experience of devising, writing and adjusting action plans to support project activity
11. Experience of writing business cases or funding proposals
12. Experience of developing and delivering training
13. Experience of producing and delivering engaging presentations on complex or sensitive issues
14. Knowledge of policies and drivers to improve maternity and neonatal care including Ockenden, CQC and NHSE 3yr delivery plan
15. Experience of setting up and implementing internal processes and policies
16. Experience of setting up and maintaining databases
17. Experience of working with volunteers, service users or people with lived experience
18. Experience of local maternity or neonatal services professionally and /or personally
19. Knowledge of coproduction and bestpractice approaches to supporting people with lived experience to coproduce activity as an equal partner
Skills & Abilities:
20. Good administration and record keeping skills
21. Strong problem solving skills where there may be more than one viable solution to support change
22. Able to organise and facilitate meetings ensuring that the outcomes for the meeting are met, and all voices are heard
23. Able to motivate & persuade others on best practice to deliver key programme objectives
24. Able to effectively analyse & interpret performance data from a range of sources
25. Able to evaluate and justify whether a programme or service is on track to meet its objectives
26. Provide accurate, informative and creative reporting to demonstrate service impact
27. Able to use a range of IT packages including Sharepoint, MS Teams and Microsoft Office
Personal Attributes:
28. Work with minimal supervision to meet objectives to deadline
29. Tenacious approach with the ability to see creative solutions to problems
30. High level of attention to detail and accuracy
31. Strong commitment to team working
32. Commitment to personal development & growth
33. The promotion of equality of opportunity
34. Enthusiastic about service improvements in maternity & neonatal care
Person Specification
Qualifications and Training
Essential
35. oEducated to a degree level or hold equivalent experience in a relevant field (Administration, Health & Social Care or Project Management)
Knowledge and Experience
Essential
36. oExperience of working in an NHS or Public Sector environment
37. oExperienced in a line management or supervision role
38. oExperience of working in partnership with health, social care and third sector organisations
39. oExperience of change management processes for quality improvement or service transformation
40. oExperience of writing complex action plans to support project activity, in the short, medium and long term
41. oExperience of planning activities which may require change and adjustment over time
42. oExperience of writing business cases or funding proposals
43. oExperience of developing and delivering training for induction on policies, processes and systems
44. oExperience of producing and delivering engaging presentations on complex or sensitive issues
45. oKnowledge of policies and drivers to improve maternity and neonatal care including Ockenden, CQC and NHSE 3yr delivery plan
46. oExperience of setting up and implementing internal processes and policies
47. oExperience of setting up and maintaining databases
Desirable
48. oExperience of working with volunteers, service users or people with lived experience
49. oExperience of local maternity or neonatal services professionally and /or personally
50. oKnowledge of coproduction and best practice approaches to supporting people with lived experience to coproduce activity as an equal partner
Skills and Abilities
Essential
51. oGood administration and record keeping skills
52. oStrong problem solving skills where there may be more than one viable solution to support change
53. oAble to organise and facilitate meetings ensuring that the outcomes for the meeting are met, and all voices are heard
54. oAble to motivate & persuade others on best practice to deliver key programme objectives
55. oAble to effectively analyse & interpret performance data from a range of sources
56. oAble to evaluate and justify whether a programme or service is on track to meet its objectives
57. oProvide accurate, informative and creative reporting to demonstrate service impact on a regular basis
58. oAble to use a range of IT packages including Sharepoint, MS Teams and Microsoft Office
Personal Attributes
Essential
59. oTenacious approach with the ability to see creative solutions to problems
60. oHigh level of attention to detail and accuracy
61. oStrong commitment to team working
62. oCommitment to personal development & growth
63. oThe promotion of equality of opportunity
64. oEnthusiatic about service improvements in maternity & neonatal care