Resident Liaison Officer
Based in Letchworth
Temporary contract
£14.09Per Hour PAYE
Scattered addresses main office is in Letchworth SG6
Needs to drive
Work is a SHDF retrofit project, previous experience not necessary but desirable.
Main duties and responsibilities
* To work closely with the tenant to arrange work schedules that are satisfactory for both our client and the tenant.
* To ensure that operatives communicate in a timely and accurate manner about the progress of work, to enable the post-holder to communicate updates to the tenant.
* To re-schedule jobs in the event of an unplanned absence of an operative, and to contact the customer directly to agree any changes.
* To write letters to residents affected by works in conjunction with supervisors/surveyors/managers and also the PR & Comms team if the numbers of recipients dictates.
* Overall context and purpose of the role:
The resident liaison officer is responsible for working closely with the tenant to agree work schedules, to ensure that intrusive or disruptive repair works are completed quickly and efficiently in a way that is satisfactory for both our client and tenant. The post-holder will use the necessary customer-focused skills to negate the escalation of complaints, and ensure resulting actions are managed to achieve the desired outcome of our client and the tenant. The post-holder will support the repairs function in delivering an efficient and effective service for our customers while achieving value for money.
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