An exciting opportunity has arisen to join our Customer Contact Centre. The team delivers customer service to our residents for over 16 different services across the Telford & Wrekin borough.
This role is a 29 hours per week maternity cover on a 12-month contract. The hours will be worked between our Contact Centre opening times of 8:45 and 16:00, Monday to Friday, but will be discussed at the interview stage. We are looking for a start date of early August.
We are seeking an enthusiastic individual with experience working in a busy contact centre. You will be part of a team, handling a wide range of queries, so organization, excellent communication skills, attention to detail, and the ability to prioritize are essential.
The successful candidate will be customer-focused, technical, motivated, and possess a proven working knowledge of contact centre or customer service experience.
Working from home options will be considered. Full training will be provided.
For an informal discussion about the role, please contact Daniel Rushton at 01952 382491 or email daniel.rushton@telford.gov.uk.
Further information, including the Job Description and Person Specification, is available below.
Please note that employees at risk will be considered first. If an appointment is not made, other candidates will be considered.
At Telford & Wrekin Council, we value diversity and inclusion, believing it to be key to providing excellent services. We foster a culture where everyone can be themselves and have a voice.
Roles involving children or vulnerable groups will require criminal records checks. It is an offence to apply if barred from working with these groups.
We offer competitive pay, access to a secure pension scheme, staff discounts, free parking, generous leave, employee assistance, and flexible working policies, including hybrid options.
For more information about working at Telford & Wrekin Council and our benefits, please visit our website. A CV template is also available.
Please note, we do not sponsor visas.
Attached documents: Job Description and Person Specification
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