Overview
Senior Service Engineer - Electronic Security Systems
£45k-£50k doe. Field Based role covering London and the Southeast predominantly (Head Office - Amersham).
Responsibilities
* Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently.
* Perform reactive service visits as required to meet contracted customers service level agreements.
* Perform planned preventive maintenance visits as required in line with contracted customers service level agreements.
* Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues.
* Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports.
* Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients.
* To be available for standby on a call out rota, as required within the team.
* As the business grows manage and mentor service engineering team.
Skills
* Strong diagnostic and problem-solving skills.
* Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109).
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.
* Good time-management skills.
* Able to identify and solve problems independently.
* Have a professional and positive attitude when dealing with customers.
* Complete detailed work reports accurately and in good time.
Knowledge & Experience
* Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control.
* Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc.
* Experience with IP-based security systems, networks and security systems software applications.
* Relevant industry and manufacturing training is favorable.
* Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is favorable.
Role Specific
* BS7858 Security Screening
* Enhanced Disclosure & Barring Service (DBS) check
* SC Clearance is favorable
* Full, clean driving license
* Right to Work in the UK
* Participate in a 24-hour emergency call out rota system
Working Conditions
* The potential significant hazards and risks for this job are identified below. This is a guide only and not an exhaustive list
* Working at height using ladders on a regular basis
* Load, unload, and transfer tools and heavy materials
* Work requiring hearing protection and/or respirators and masks
* Regular bending, stretching, kneeling and crouching
* Work with vibrating tools and machinery
* Regular work outside in various weather conditions
Application
If this sounds like you please send your CV in the first instance.
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