We have an exciting opportunity for a CCTV Controller at one of our prestigious Shopping Centres. The role involves all aspects of control room duties, such as monitoring CCTV, dealing with alarm activations, communicating with staff, contractors, and emergency services, and providing a customer-focused control room service.
Main Duties
* Monitoring and operating the site CCTV systems, including reporting.
* Responding to emergency situations and liaising with emergency services.
* Preparing reports and documentation, including detailed handovers.
* Understanding and reporting on contractual agreements, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
* Operating client and company procedures and processes.
* Managing fire alarm tests, monitoring, and evacuation procedures.
* Participating in required meetings.
* Reporting defects and following up on actions.
* Maintaining security standards for access, egress, and visitor regulation.
* Responding to requests and resolving issues within SLA timeframes.
What we are looking for
* A team player with an enthusiastic attitude.
* The ability to work independently.
* Retail security experience.
* Flexibility to adapt to business needs.
* Excellent written and verbal communication skills.
* Calmness under pressure.
* Essential CCTV experience.
* Proficiency with Microsoft Office, Outlook, Excel, and Word.
* Ability to work as part of a team or independently.
* Strong system experience, including CCTV and Access Control.
Our market-leading flexible benefits scheme offers various benefits to suit your lifestyle, including virtual GP access, financial wellbeing assistance via Salary Finance, and a customizable benefits platform called Choices.
Additional benefits include high street discounts, gym access, cycle-to-work scheme, life cover, save-as-you-earn scheme, Mitie Matching Share Plan, and employee recognition awards.
We prioritize career development through diverse training and development opportunities and are committed to inclusive recruitment. If you have a disability or long-term condition and require adjustments during the recruitment process, please contact us by email.
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