Job Description
About The Role\n\nRole Overview:\n\nproAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.\n\nOur immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts.\n\nDue to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role.\n\nThis is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity.\n\nThis role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm and is office based.\n\nExperience and seniority of the position will be reflected by the remuneration and benefits package.\n\nKey Responsibilities:\n\n * Single point of contact to meet the communication needs of key international customers.\n\n * Ownership of cases throughout their life...