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Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it assists businesses in aligning technology with growth objectives.
We are offering an exciting opportunity for an experienced support engineer to join our expanding team. Your role will be crucial in maintaining high standards of client service as we grow our delivery capabilities.
Key Requirements:
* Reliable, self-motivated professional with a proactive work approach.
* Strong problem-solving skills and effective application of technical knowledge.
* Experience handling customer incidents via phone, email, or in person, ensuring prompt resolution.
* At least 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on customer service excellence.
Responsibilities:
* Support and manage Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure environments.
* Manage virtualization platforms such as Hyper-V and VMware, Ubiquiti devices, VoIP systems, and standard network hardware and cabling.
* Implement and maintain MDM solutions like Intune, and utilize PowerShell for scripting and automation.
* Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.
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