Director of Operations Sports & Leisure SaaS
Location: Manchester | Hybrid | Permanent
Reporting to: Managing Director, Sports & Leisure
ClearCourse is a fast-growing technology group with over 45 software businesses and a market-leading integrated payments platform. As we continue to scale, were looking for an Director of Operations to help unify and strengthen operational delivery across our Sports & Leisure SaaS portfolio.
This is a senior operational role focused on building a scalable operating model across four software businesses, aligning Customer Success, Support, Development, and Sales to deliver exceptional customer experiences and drive commercial performance.
What youll do
1. Develop and implement a scalable operating model across multiple SaaS businesses
2. Provide operational leadership across Customer Success, Support and service delivery functions
3. Establish clear governance, ownership and escalation frameworks
4. Improve customer satisfaction, retention and lifetime value
5. Oversee customer issue management and resolution processes
6. Lead organisational readiness for product launches and system changes
7. Partner with Product and Engineering teams to prioritise customer-impacting initiatives
8. Identify operational in...