Overview
ICT Technician (Fixed term until 31st March 2026) – Tyne & Wear Fire and Rescue Service
Salary – £29,540 to £31,022 per annum + benefits
About the role
We are seeking to fill an upcoming vacancy for the role of ICT Technician to work within our outstanding ICT Team and assist Tyne and Wear Fire and Rescue Service on their Digital and Data transformation across a range of exciting projects.
Reporting directly to the ICT Delivery Manager you will be responsible for supporting the ICT team with the transformational change projects and maintaining/enhancing existing ICT investments in Software, Services and Security of systems.
The successful candidate will be able to demonstrate a firm commitment to inclusivity, fairness, dignity and the highest standards of ethical behaviours and champion these in their day-to-day work in compliance with our ethical code of conduct.
We welcome applications from all sections of society with the necessary skills, qualifications and experience and encourage applications from underrepresented groups in our workforce or society.
Responsibilities
* Provide first and second-line support for ICT issues, including complex or unique problems, before escalating to third-line support.
* Assist the ICT function in the creation of and maintain all systems documentation as required and ensure that it up to date.
* Manage ICT hardware device upgrade or rollout projects as and when required.
Candidate requirements
We are seeking a candidate who has demonstrable experience of:
* Experience in an ICT support role.
* Experience working with Microsoft Desktop applications and Operating systems.
* Ability to provide first and second line problem solving of more complex problems based on ICT based incidents raised in the helpdesk system.
* Ability to effectively understand new ICT systems and technologies, including keeping abreast of emerging technologies.
The Selection Process
Set out below are the key dates relating to this selection process:
* Advert closes – Friday 12th September 2025 at noon
* Notification of shortlist – Friday 12th September 2025
* Interview – Thursday 18th September 2025
* *Please note the dates and stages detailed may be subject to change
How to apply
Interested in applying?
Further details can be found in the accompanying job description and person specification. You are required to submit a supporting statement of no more than 1000 words which should demonstrate how you meet the criteria stated on the person specification and job description. The supporting statement must not be generated or enhanced with assistive AI and will be checked for this during processing.
Further information about our Service can be found by visiting www.twfire.gov.uk and our various social media channels.
For further information about the role, please contact Craig Watson, ICT Delivery Manager on 0191 444 1500.
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