Job Title: Scheduling Administrator
Location: High Wycombe
Contract Type: Permanent
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love building lasting relationships? If so, our client in the utilities sector is searching for a dedicated Scheduling Administrator to join their dynamic team!
About the Role:
As a Scheduling Administrator, you'll play a vital role in ensuring that customer needs are met with precision and care. Your primary focus will be on creating and nurturing customer relationships, providing "world-class" service while supporting the engineering team in booking and completing calls in line with Service Level Agreements (SLAs).
Main Responsibilities:
Liaise with engineers and specialists to ensure bookings align with SLAs and all relevant information is shared.
Progress all calls using our service management system-keeping things organized and efficient!
Update the engineers' calendar to reflect accurate and timely information.
Input booking dates and necessary details into customer portals.
Forward Risk Assessments, Booking Forms, and Permits for all required appointments.
Ensure all Planned Maintenance (PM/PPM) calls are scheduled alongside ASQ/SW calls at the same site.
Raise permits for engineer visits with the admin support team.
Accept and process quotes, creating calls for completion via the admin support team.
Order parts through the relevant department.
Maintain accurate and up-to-date customer records on the CRM system.
Acknowledge emails within 8 hours and respond within 48 hours.
Provide cover for team members when required, fostering teamwork and collaboration.
Answer calls within 3 rings whenever possible.
Keep internal communication up to date and effective.
Essential Skills:
Outstanding communication skills-fluent with customers, manufacturers, and internal staff.
Strong problem-solving abilities to resolve customer-related issues.
Proficient understanding of KPI metrics-numeracy is essential.
Ability to prioritize workloads to meet deadlines while maintaining a positive team spirit.
A commitment to delivering quality customer service that exceeds expectations.
Quick decision-making skills in fast-paced situations.
Proficient in IT (Word, Excel, Outlook).
Calm, resilient, and flexible, with experience in a high-pressure service environment.
Why Join Us?
Our client believes in fostering an inclusive and motivating work environment where your contributions are valued. You'll have the opportunity to grow your skills while working alongside a talented team dedicated to making a difference in the utilities industry.
If you're ready to take on a rewarding role where you can truly make an impact, we want to hear from you! Apply today and embark on a new journey with us!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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