D365 support consultant

Job Description

PURPOSE OF THE ROLE

You will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements.

REPORTING LINE

As part of the Support Team, you will report to a Support Team Lead.

JOB FUNCTION

* Ensure all support tickets are effectively managed with minimum disruption to the client.
* Support issues are responded to and resolved/plan established within agreed timescales.
* Provide regular feedback to customers regarding the progress of support ticket status.
* Test own allocated developments/fixes before delivering to customers.
* Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts’.
* Build great relationships and become a Trusted Advisor to your owned customers.
* Work as part of a the wider Managed Services team.
* Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines.
* Contribute to HSO's knowledge base by documenting and participating in internal training and knowledge-sharing programs.

Requirements

Essential