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Customer Services Advisor - Thrapson, Kettering
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Client:
Interaction Recruitment
Location:
Kettering, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
aa6b9e865713
Job Views:
13
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Overview
Are you an experienced Customer Services professional? Do you enjoy working in a fast-paced environment where customer satisfaction and team collaboration are key? If so, this could be the perfect opportunity for you.
Our client, a leader in sustainable packaging solutions, is looking for a Customer Services Advisor to join their team. Reporting to the Customer Service Team Leader, you’ll support the external sales force while serving as a key link between customers and internal departments such as production, planning, and design.
We’re seeking someone with strong administrative skills, excellent communication, and a proactive attitude who can thrive in the dynamic world of packaging.
Key Responsibilities
* Handle initial technical enquiries related to packaging products and services
* Manage the creation and approval of artwork, print stereos, technical drawings, and tooling specific to packaging projects
* Process quotations, order placements, amendments, complaints, stock updates, and order acknowledgements efficiently and accurately
* Oversee packaging stock management for designated customer accounts
* Act as the main liaison for key customers, keeping them informed of any relevant issues such as delivery changes or lead times
* Support tender preparation and compile detailed account information when needed
* Provide holiday and sickness cover for other accounts by learning and understanding alternate processes
* Join customer meetings or visits to understand their packaging needs more closely
* Support development of customer systems and solutions to enhance service
* Build strong, trust-based relationships by understanding customer requirements within the packaging industry
* Represent the company with professionalism and product expertise
What We’re Looking For
* Previous experience in customer account management, ideally within the packaging, print, or manufacturing industries
* A solid understanding of packaging processes and customer service requirements is desirable
* PC literate with strong skills in Microsoft Office; experience with SAP is highly advantageous
* Strong communication skills both written and verbal
* Organised, adaptable, and able to meet deadlines in a fast-paced environment
* A collaborative team player with a drive to exceed customer expectations
Why Join?
* Be part of a leading, successful, and well-established packaging company committed to sustainability and innovation
* Collaborate with a dedicated, supportive team in a fast-growing industry
* Enjoy opportunities for career development and training
* Work with a wide range of clients across diverse sectors
If you have the drive, experience, and packaging industry know-how to succeed in this role, we’d love to hear from you.
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