Job description
Full Time, Permanent
Location: Based onsite at Bristol Central Library and required to travel to and work at other libraries as and when required
Are you passionate about technology and public library services? Do you enjoy solving problems and supporting others to make the most of digital tools? If so, this could be the perfect opportunity for you.
As our Library Technology Assistant, you’ll play a key role in supporting the vital IT systems that underpin Bristol’s Library Service. You’ll provide first-line technical support to library staff, help implement system upgrades, and liaise with internal teams and external partners to ensure our technology runs smoothly and securely.
What you’ll be doing:
1. Supporting staff with the Library Management System and other IT tools.
2. Assisting with upgrades and developments to library systems.
3. Acting as a contact point for Libraries West and other technology providers.
4. Helping manage devices like laptops, tablets, and kiosks.
5. Contributing to training and creating user guides for staff.
6. Supporting performance monitoring through data and statistics.
What we’re looking for:
You’ll need:
7. Experience in ICT support and using tools like Microsoft 365.
8. Strong problem-solving skills and a methodical approach.
9. Excellent communication skills, both written and verbal.
10. Experience working in frontline library services.
11. Ability to work independently and as part of a team.
12. A willingness to travel across the city to all our library sites
13. A commitment to equity, diversity, and inclusion.
It would be great if you also have:
14. Experience setting up hardware and general-purpose software.
15. Knowledge of library management systems.
16. A relevant IT qualification.
This post is based at Bristol Central Library but may occasionally work at different locations across the city. This role is not flexible or suitable for home or hybrid working as it is required to be physically present in libraries.
Why join us?
You’ll be part of a forward-thinking team that values innovation, collaboration, and public service. We offer a supportive working environment, opportunities for development, and the chance to make a real difference for your community.
Why Bristol City Council?
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation.
Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.