Complaints Handler
Location: Eastleigh
This is a temporary role for 12 weeks.
Salary: £15.50 - £17 P/A
Hours of work: 37 hours per week - 8.30AM to 5PM
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Eastleigh. Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team.
As a Complaints Handler/Customer Relations Officer you will be responsible for:
Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
Respond and resolve customer complaints and escalations.
Liaise with internal departments and third parties to manage the enquiry with professionalism.
To provide a solution to customers within satisfactory timescales
Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
To respond to customers' needs in person and via email. The Ideal Complaints Handler will have/be:
Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed challenging situations.
Excellent English skills with strong letter writing skills.
Confident, and if necessary, authoritative on the phone.
Strong interpersonal and influencing skills.
Ability to prioritise workload.
Work independently as well as part of a team.
Strong customer service and telephone skills.
Good negotiating skills. To be considered please submit your CV asap