Job description
Staffpower Group are delighted to be working with our client based in Cramlington who are looking for a committed Customer Service Representative focussed on delivering exceptional service and creating a seamless experience for their customers. As the first point of contact for customers, youll be responsible for handling all customer queries via telephone, email & chat.
Main Duties:
Respond promptly and professionally to customer inquiries
Provide accurate information regarding products, services, and policies
Resolve customer complaints with patience and efficiency
Collaborate with other departments to resolve complex issues
Maintain a positive and empathetic attitude toward customers at all times
About You:
A minimum of 1 years experience in a customer service environment
Customer-focused
Thrives in a dynamic and challenging environment.
Excellent communication skills.
Searching for progression opportunities
Experience:
Customer service: 1 year (required)
If you are passionate about customer service we would love to hear from you!
Job Type: Full-time, Permanent
Pay: 24.5K
Benefits:
Hybrid Role
Annual pay review
Full onsite training for a minimum of 2 weeks
Internal progression opportunities
Overtime availability during peak times
Schedule:
Monday Friday
9am-5pm
No weekends
Work Location: Hybrid (2/3 days in office)
Job Type: Full-time
Pay: £24,500.00 per year
Benefits:
Work from home
Work Location: Hybrid remote in Cramlington NE23 1BB
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