The role is 36/37 hours per week.
About us
Do you want to be part of a committed, friendly team in a busy GP surgery where no day is the same? We are looking for a warm and friendly individual with excellent customer service skills to join us as a GP Receptionist. In this vital role, you'll be the first point of contact for our patients, providing a welcoming face and a helping hand. Your ability to calmly and efficiently manage a fast-paced environment while always maintaining a compassionate approach will be key to your success. The ideal candidate will be a great communicator with a positive attitude. While experience in a similar role is a bonus, a can-do attitude and a willingness to learn are what truly matter. We believe in supporting our staff and are committed to your growth. This role offers opportunities for further development as it expands, allowing you to build a rewarding career with us.
Job responsibilities
* Maintain and monitor the practice appointment system
* Process personal, telephone and e-requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
* Signpost patients to the correct service
* Initiating contact with and responding to, requests from patients, team members and external agencies
* Clinically code data on EMIS
* Photocopy documentation as required
* Data entry of new and temporary registrations and relevant patient information as required
* Input data into patients' healthcare records as necessary
* Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Maintain a clean, tidy, effective working area always
* Monitor and maintain the reception area and notice boards
* Support all clinical staff with general tasks as requested
* Action incoming emails/correspondence as necessary
* Scan patient related documentation and attach scanned documents to patients' healthcare records
* Complete opening and closing procedures in accordance with the duty rota
* As required, support the team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
* Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
* Cover shifts during periods of short-term absence
* Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
* Support the practice manager with all Patient Participation Group related matters
* Support the health promotion lead and display promotional material on the allocated notice boards and in the waiting room
Person Specification
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics and English (C or above)
Personal Qualities
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Flexibility to work outside of core office hours
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving and analytical skills
* Ability to follow policy and procedure
Experience
* Experience of working with the general public
* Experience of administrative duties
* Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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