To forge long-term relationships that have a positive impact on our people, our clients, our business partners, and our community.
Our Commitment to Our People
We do not think there is a magic formula to the Higgs culture. The key is to listen to and respect our people. If we take care of our people and our people take care of our clients, then everything we want as a firm will take care of itself. We are friendly and open to new ideas.
Our Core Values
Higgs core values are “CLEAR” – Care, Legacy, Excellence, Authenticity, Relationships
Role Purpose
Our PA team provide an excellent level of support to senior lawyers in our business to help them maximise the amount of time they need to support their lawyers and clients. Our PA’s work closely with our Secretaries who provide a comprehensive level of support to our lawyers across all departments.
We aspire to deliver technically superior service. We will ensure that our people have the knowledge and skills to achieve at the highest level.
Key Responsibilities
* Comprehensive and proactive diary and travel management, anticipating future demands of senior lawyers and actions required
* Organising and planning meetings, to include coordinating agendas and papers for internal and external meetings, booking travel and arranging for the necessary equipment and refreshments.
* Liaise with our Office Assistants to delegate administrative tasks, tracking progress through to completion.
* Managing workflow of typing, making appropriate use of the secretarial team
* Acting as a liaison point for clients and colleagues.
* Dealing with and screening calls, delivering a positive client experience
* Assisting with client queries during fee earner absences, monitoring mailboxes and forwarding on emails as appropriate.
* Deal promptly with any finance requests such as billing, TT’s in/out and any other queries that may arise
* Mentor new Office Assistants, Secretaries or other new PA’s when they join the business
* Ensure that any new Secretaries are trained up in your area of expertise to enable them to offer the best service to you and your team
* Ensure that cover for holiday and non-working days in the PA team is handled within the group accordingly.
Person Specification
We use a set of criteria to ensure our recruitment process is fair and consistent.
These criteria describe the skills, behaviours and attributes that are essential for success in this role.
The criteria below will be assessed via application (A), interview (I), Test (T) or multiple i.e. (A/I/T).
* Demonstrates initiative by staying informed of developments in their practice area and wider sector. Actively applies this knowledge to deliver high-quality outcomes and supports shared learning within the team through clear communication and collaboration. (A/I)
* Applies knowledge of the firm’s policies, regulatory, and accreditation requirements. Demonstrates commercial awareness by supporting efficient working practices, identifying risks, and contributing to the overall financial health of the team and matters. (A/I)
* Delivers excellent client service by producing accurate, timely work and anticipating client needs. Acts as a brand advocate by building strong relationships, representing the firm professionally, and contributing to business development initiatives that enhance the firm’s reputation and growth. (A/I)
* Supports the smooth running and performance of the team by planning and allocating work effectively, responding positively to change, and assisting with performance improvement. Builds strong working relationships and encourages a consistent, collaborative approach across the team. (A/I)
* Takes responsibility for delivering high standards of work. Remains positive and professional during periods of change or challenge, contributes constructively to team initiatives, and seeks ongoing development to enhance performance. (A/I)
Technical Know How
* Proficient in using Microsoft 365 applications (essential).
Higgs offers hybrid working wherever possible. Our Higgs’ Best FIT (flexible, inclusive, together) principles are designed to ensure that people can complete their best work from the most appropriate location. If you are looking to work flexibly then let us know and we will do what we can to accommodate your request.
We also encourage a ‘dress for your diary’ approach which means dressing in a manner appropriate for your schedule or the specific appointments you have on any given day.
Higgs LLP is proud to be a signatory of The Law Society’s Diversity, Inclusion Charter and a Disability Confident Committed Employer. These commitments reflect our dedication to building a workplace that is inclusive, accessible, and welcoming to all. We actively encourage applications from individuals of all backgrounds, experiences, and identities.
As part of our Disability Confident commitment, we offer a guaranteed interview to disabled applicants who meet the essential criteria for the role and choose to opt into the Disability Confident Interview Scheme.
We are also committed to ensuring that all applicants can fully participate in the recruitment process. If you require any reasonable adjustments, please let us know by contacting us at recruitment@higgsllp.co.uk
We recognise that inclusion is an ongoing journey, and we regularly review and publish our diversity data, which can be accessed here .
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