Navigator Team Lead/ Referral & Assessment Navigator Team Lead – Are you driven to make a difference in the lives of survivors Do you have experience in referral processes and triaging patients within mental health or NHS settings Have the leadership skills and compassion to champion trauma-informed care
Survivors in Transition are seeking a motivated and passionate Navigator Team Lead/ Referral & Assessment Navigator Team Lead to join them on a 1 year fixed-term contract (subject to continued funding) based in Ipswich, Suffolk.
About Survivors in Transition:
Survivors in Transition (SiT) is a Suffolk-based charity providing vital support, advocacy, and resources for survivors of sexual violence. We create safe, inclusive, trauma-informed spaces where healing and empowerment can flourish. Join our passionate team and help make a lasting difference in our community.
Fantastic company benefits include:
Competitive Salary: On offer is a competitive salary of £28,000 to £33,000 per annum (depending on experience)
Holiday: 25 days annual leave, plus your birthday off and all bank holidays
Employee extras: pension scheme, health cover, and additional wellbeing benefits, flexible working options, including hybrid opportunities.
About the role:
As the Navigator Team Lead/ Referral & Assessment Navigator Team Lead, you will be at the forefront of supporting survivors of sexual violence through effective leadership of our Referral & Assessment Navigator team. You’ll oversee the entire referral management process, ensuring that survivors receive timely and compassionate support from their first point of contact. Your strong assessment and risk management skills will be vital as you navigate a busy environment while building relationships with key stakeholders and ensuring the integrity of our services.
Key Responsibilities
Lead and supervise the Referral & Assessment Navigators, ensuring quality, timely triage, and assessments are upheld.
Provide leadership in developing and implementing effective triage and assessment frameworks.
Manage the allocation of referrals with a focus on risk, urgency, and available resources, ensuring equitable access to services.
Build and maintain strategic partnerships with key referral agencies and represent SiT at multi-agency forums.
Conduct case audits and quality assurance activities to enhance service delivery.
About you:
As a Navigator Team Lead / Referral & Assessment Navigator Team Lead, you are a compassionate professional with diploma-level education or equivalent, experienced in referral processes, triage, assessment, and safeguarding frameworks. You bring proven risk assessment and management skills, along with team leadership experience, strong organisational abilities, and excellent communication. Highly IT-literate with Microsoft Office and CRM proficiency, you remain calm under pressure and demonstrate a commitment to inclusivity and anti-oppressive practice, ensuring all individuals feel heard, valued, and supported.
We are an equal opportunity employer. We value diversity and encourage individuals of all backgrounds to apply.
A Disclosure and Barring Service (DBS) check will be performed on every individual taking up this role and may be repeated as appropriate
If you have the relevant skills and experience and wish to be part of our journey that makes a difference in the lives of survivor, please apply by forwarding your CV with an expression of interest as a first page of your CV, as soon as possible.
No recruitment agencies, please
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
Additional keywords: Navigator Team Lead, Referral & Assessment Navigator Team Lead, Team Lead, Referral Management, Assessment Coordinator, Charity, Non-profit, Trauma-informed care.
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