Purpose
The Immigration Support Officer will provide comprehensive administrative, marketing and data support to the NFF Immigration Services Team, ensuring accurate case recording and secure data management. The role will work collaboratively across teams to enhance service delivery and engagement.
Responsibilities
Casework Support
* Adhere to deadlines in providing support to Immigration Advisers with case work and take ownership of accurate data recording.
* Schedule appointments, interviews, and meetings for Immigration Advisers.
* Handle incoming correspondence and distribute to the appropriate adviser.
Data & Insights
* Work alongside the Data and Insights Manager to analyse visa and immigration data, identifying trends and themes for reports.
* Assist in preparing internal reports and dashboards to inform decision-making.
Communications & Marketing
* Work with the Communications and Marketing Manager to produce current and relatable material for social media posts, website updates and printed resources.
* Take ownership of the Visa & Immigration section of the NFF website, ensuring content is current and relevant.
Engagement
* Attend Immigration engagement events and briefings to support Advisers, capture feedback and promote automated processes for further engagement.
* Represent the NFF at relevant meetings and maintain professional relationships with the charity network to raise non-UK issues and associated impact. Including but not limited to: Domestic Abuse, Finance and Debt Management and family focused initiatives.
* Contribute to the NFF team to engage serving personnel and their families, raising awareness of NFF specialism and advocacy role.
* Other duties as required by the charity.
To apply please visit our website: Immigration Support Officer - Naval Families Federation and follow our application process.
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