Overview
Plans, designs, implements, and supports network systems, including configurations, supporting/troubleshooting network problems and coordinating across the infrastructure and corporate landscape.
Responsibilities
* Provide day-to-day operational support and troubleshooting for the network environment using appropriate network management tools, scripting, or equivalent.
* Demonstrate advanced understanding of networking fundamentals—architectures, models, protocols, IP addressing, basic router/switch configurations, network security; apply knowledge in practice.
* Conduct triage and resolution of network issues and outages.
* Act as an active member of project teams following senior leadership design and project plans.
* Communicate and coordinate with stakeholders for network-related activities.
* Learn and adopt new technologies such as SD-WAN, virtualization, and automation tools.
* Continuously monitor and analyze network traffic usage.
* Possess advanced knowledge in at least one area of the end-to-end network landscape (e.g., route/switch, wireless, cloud, LAN/WAN, cellular, perimeter, security, etc.).
* Coordinate cross-functional team efforts for database, applications, and infrastructure activities.
* Demonstrate intimate knowledge of the ITIL process, ticket resolution, and stakeholder response.
* Design, implement, and operate complex solutions.
* Other duties as assigned.
Qualifications
* Four (4) or more years of experience in the field or in a related area.
* Monitoring, troubleshooting, customer service, problem solving, cross-team collaboration, risk analysis, analytical, operating systems, hardware.
* Written and verbal communication skills, problem solving, time management, teamwork.
* Bachelor's degree in Information Technology or related field.
About the company
JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.
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