Overview
Our client is recruiting for an IT Manager to lead their internal IT function in London. This fully office‑based role is within a Mac‑focused professional services environment, requiring strong technical expertise, team leadership, and a proactive approach to infrastructure management and security.
Role
This position is responsible for overseeing all IT systems and infrastructure, managing two IT Engineers, and driving IT projects forward in line with business objectives. The environment is approximately 95% Mac‑based, and the successful candidate must have extensive experience managing macOS environments using Jamf Pro and related tools. Security, performance, and reliability are critical, particularly within a regulated professional services setting handling confidential client data.
Key Responsibilities
* Full ownership and management of IT infrastructure and services
* Leading, mentoring, and developing a small IT team
* Managing Mac hardware lifecycle, deployment, and updates via Jamf Pro
* Administration of Linux servers, including scripting, web, file, and directory services
* Managing networking infrastructure including firewalls (SonicWall essential), switches, and wireless access points
* Overseeing VOIP/SIP systems (3CX), virtual environments (Hyper‑V, VMware), and storage (Synology/QNAP)
* Managing Active Directory, VPNs, server/application security, and print services
* Monitoring SLAs and ticketing systems, ensuring service standards are maintained
* Preparing and presenting annual IT budgets and reporting regularly to stakeholders
* Managing service contracts, renewals, and the firm’s asset register
* Providing hands‑on support for user issues, practice management systems, and infrastructure
* Being available out of hours in the event of critical IT incidents
Candidate
* Extensive experience supporting and deploying macOS in a business environment (Jamf Pro essential)
* Strong Linux administration and command‑line scripting skills (Bash/Python)
* Proven networking expertise including SonicWall, Brocade, and Ubiquiti
* Experience with Dell servers, VMware/Hyper‑V, storage solutions, and server security
* Working knowledge of Windows 10/11 and Windows Server environments
* Demonstrable experience managing an IT function and reporting to senior stakeholders
* Strong documentation skills and structured approach to infrastructure management
* Flexible, solutions‑focused, and confident supporting users at all levels
What’s on Offer
* Senior leadership role with full responsibility for IT strategy and delivery
* Stable, professional services environment
* Opportunity to modernise and develop infrastructure
* Competitive salary dependent on experience
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