IT Support Engineer - MSP - Newcastle-under-Lyme - £26K-£29K An IT Support Engineer with good working knowledge of Windows OS, Active Directory, O365and ideally previous MSP is required by a growing IT Managed Services Provider based in Newcastle-under-Lyme. Here you'll be joining a close-knit technical team at a thriving and expanding MSP with real scope to progress into project-focused and escalations role. Key Skills: Windows OS 11-10 OS Office 365/Exchange Active Directory/AzureAD Group Policy (DNS/DHCP) Networking - VLANs, TCP/IP, exposure to routers and switches Strong communication and customer service skills Full UK Drivers licence and access to a vehicle - essential Desirable: Previous MSP experience Virtualisation - Hyper-V PowerShell This is an office-based role, with frequent sites visits around Staffordshire. This is a varied role - Typically you can visit clients up to 2-3 times a week at most. You will continuously be working with the latest tech and getting involved in all aspects of the job which include the following: Roles and responsibilities: Provide 1st/2nd line support for all customers via phone, email or face-to-face Following in-depth diagnosis, escalate to 3rd line when necessary Log all incidents and requests within the agreed service desk work management system. Manage, prioritise and plan own work queue and deal with calls within the set SLAs. Identify and drive through opportunities for improvement/change via the Service Improvement. With this opportunity, you will achieve: Starting salary from £26k-£29k DOE 25 days annual leave bank holidays Business mileage where applicable Contributory pension scheme Private healthcare scheme Plus much more For further details and to apply, please send your up to date CV to Gianluca.sammartano @ circlerecruitment.com for a confidential chat. Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory, Newcastle-under-Lyme, Stoke, Stafford, Staffordshire, Networking, IT Support, 1st line, 2nd line, Azure, Cloud, Office 365, Remote Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment, Twitter - @Circle_Rec and LinkedIn - Circle Recruitment. ADZN1_UKTJ