A prominent charity organization in Cardiff is urgently seeking a Service Desk Support Analyst to provide comprehensive IT support for approximately 1200 staff. This permanent role offers hybrid working options and a salary of GBP 26,150. Responsibilities include delivering 1st and 2nd line support within an ITIL-based environment, managing user accounts, and troubleshooting hardware and network issues. The ideal candidate will possess prior service desk experience and excellent communication skills, coupled with an ability to manage multiple incidents effectively. #J-18808-Ljbffr