Neighbourhood Officer Required
In housing you can make a real difference. The role of Neighbourhood Officer will involve:
* Overseeing tenancy management and estate issues.
* Dealing with anti‑social behaviour from minor reports to serious cases, and actively being involved in multi‑agency work to resolve issues.
* Handling sensitive safeguarding matters.
* Carrying out regular block and estate inspections.
* Managing new‑build properties for all tenancy management issues.
* Conducting tenancy reviews for all properties within the allocated patch.
* Reviewing service charges and depreciation.
Qualifications
* Ability to carry out interviews to discuss sensitive customer issues.
* Excellent IT skills.
* Ability to develop successful professional relationships with partners to achieve positive outcomes.
* Willingness and ability to work flexibly and attend meetings and events outside normal business hours to meet the needs of the service.
* Ability to adapt positively to change, be resilient to challenges and obstacles, and handle conflict.
* Highly self‑motivated, able to act with integrity and show drive and enthusiasm.
* Current clean driving licence and access to a car.
Nice to Have
* Experience working with a social housing provider or in a similar customer‑facing role.
* Ability to be innovative and look for ways to improve the customer experience.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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