About us:
At Hackett, we believe that every stitch is a work of art. We strive to nurture talent and care in every department, prioritising creativity, quality, and attention to detail at every stage of production.
If you are creative at heart, possess meticulous attention to detail, and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.
What we are looking for:
We are seeking a Personal Tailor at our Hackett Savile Row Store to create a memorable brand experience for our customers. You will contribute to the store's objectives through effective sales skills and customer service while promoting the brand image.
What we offer:
Working with us comes with attractive benefits designed to enhance your professional and personal life, including:
* An inspiring and diverse team environment.
* Stylish uniform provided by the company.
* Staff discounts across all AWWG brands in Europe.
* Monthly commission system based on sales performance.
* Opportunities for career progression and personal growth, including moving from retail to corporate roles.
* Access to Perkbox for various perks and discounts.
* Life assurance.
* Additional benefits such as team building, cost-effective commuting options, free courses, and exclusive event invitations.
Key responsibilities:
Customer Focus:
* Prioritize impeccable customer service, greeting and maintaining contact with customers.
* Understand customer needs and provide appropriate support.
* Develop product knowledge and promote product benefits.
* Guide customers on our products and services to meet their expectations.
* Escalate customer requests or issues promptly.
* Uphold and embody the seven Hackett values.
Achieve Results:
* Meet personal and store sales targets.
* Understand store KPIs and influence them.
* Maintain awareness of brand image and competitors.
* Propose ideas to increase sales.
* Utilize mailing cards and brochures for customer engagement.
* Be knowledgeable about in-store services such as alterations, bespoke, made-to-order, and click-and-collect.
* Identify and promote best sellers.
* Recommend complementary products for cross and up-selling.
* Ensure accurate and efficient sales transactions.
* Assist in training and advising other staff members.
Store and Stock Standards:
* Regularly replenish stock to meet visual merchandising standards.
* Minimize stock loss through awareness and prevention techniques.
* Maintain a professional and tidy appearance.
* Perform additional tasks as required for business needs.
* Represent the brand positively.
* Foster good relationships with management and colleagues.
* Understand stock loss expectations.
* Ensure sales transactions are handled accurately and efficiently.
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